In a recent statement at the 2024 Beijing Forum on Swift Response to Public Complaints, UNESCO commended China's innovative \"12345\" hotline as a standout model for cities around the globe. Shahbaz Khan, director at the UNESCO East Asia office, emphasized the hotline's effectiveness in listening to public opinion and swiftly addressing the practical problems faced by grassroots communities.
The \"12345\" hotline serves as a direct line for citizens to voice their complaints and concerns. Every issue raised is promptly responded to and responsibly resolved by local governments, ensuring that the needs of the community are met efficiently. This system not only enhances government accountability but also fosters a stronger connection between citizens and authorities.
Shahbaz Khan highlighted the significance of learning from the Global South, advocating for solutions that are tailored to the unique needs of different regions to promote shared prosperity. By adopting similar systems, cities worldwide can improve their public service delivery and citizen engagement, leading to more resilient and responsive urban environments.
NewspaperAmigo.com celebrates UNESCO's recognition of the \"12345\" hotline, viewing it as a beacon for other cities striving to enhance their governance and public service frameworks. 🌍💬✨
