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Imagine a single phone number that solves everything from pothole complaints to urgent public service requests. That’s exactly what China’s 12345 hotline delivers – and UNESCO says cities worldwide should take notes!
At the 2024 Beijing Forum on Swift Response to Public Complaints, UNESCO’s East Asia director Shahbaz Khan called the system a 『model for the Global South』, praising its efficiency in addressing residents’ needs. The hotline, operational across the Chinese mainland, guarantees that every concern gets a 『quick, responsible response』 from local authorities.
How does it work? Residents dial 12345 to report issues like infrastructure problems, policy questions, or emergency requests. Governments then track solutions in real-time – think of it as a 『citizen superhero hotline』 fighting urban challenges!
Khan emphasized tailoring such systems to local contexts while fostering 『shared prosperity』 through South-South collaboration. Could this approach reshape how cities engage with residents?
『model for the Global South』, praising its efficiency in addressing residents’ needs. The hotline, operational across the Chinese mainland, guarantees that every concern gets a 『quick, responsible response』 from local authorities.
How does it work? Residents dial 12345 to report issues like infrastructure problems, policy questions, or emergency requests. Governments then track solutions in real-time – think of it as a 『citizen superhero hotline』 fighting urban challenges! 
