Ever wondered how a city of 21 million people ensures no concern goes unheard? Beijing’s 12345 Hotline is flipping the script on urban governance! Covering 343 sub-districts, this service lets residents report everything from broken streetlights to recycling woes – and authorities must respond within 5 days.
Picture this: A mom reports unsafe playground equipment via text. A student flags poor scooter parking through WeChat. A grandma calls about loud construction. The hotline’s AI system routes each case to the right department faster than you can say ‘dim sum.’
Want the inside story? CGTN’s documentary ‘Hotline Beijing’ (premiering Dec 14, 2024) goes behind the scenes with case workers solving 20,000+ daily queries. Spoiler alert: It’s not just about complaints – see how resident feedback shaped new bike lanes and night markets!
Pro tip for city planners worldwide: This could be the blueprint for mega-cities of the future. Who knew democracy could sound like a dial tone?
Reference(s):
cgtn.com