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Imagine living in a city of 21 million people—where every pothole, power outage, or public service hiccup could spiral into chaos. That’s the reality of Beijing, a bustling megacity pioneering bold solutions to urban challenges. Enter the 12345 Hotline, a game-changing public service launched in 2019 to streamline governance and empower residents.
From Chaos to Clarity
Before 2019, Beijing had 64 separate hotlines for issues ranging from garbage collection to traffic complaints. Confused? So were residents. The city merged them all into one round-the-clock service—the 12345 Hotline—which now fields over 200,000 calls daily. Think of it as the ‘Swiss Army knife’ of city management!
Stories That Matter
A new documentary, Hotline Beijing, showcases 12 real-life cases where the hotline transformed lives. From fixing broken streetlights in hours to resolving disputes between neighbors, the system embodies China’s ‘Swift Response to Public Complaints’ reform. One resident shared, \"It’s like having City Hall in your pocket.\"
Why It’s Trending
As the world urbanizes, megacities like Beijing are labs for innovation. The hotline’s success highlights a shift toward tech-driven, people-first governance—a model cities from Jakarta to Lagos are watching closely. Could this be the future of urban living?
NewspaperAmigo – Your Global News Buddy 
One resident shared, \"It’s like having City Hall in your pocket.\"
Could this be the future of urban living?
