Meet Ma Shujie: a retired teacher turned full-time caregiver for her 89-year-old mother-in-law with Alzheimer’s. Her story isn’t unique – Beijing’s 12345 Citizen Hotline has seen a surge in calls from seniors caring for their elderly parents. 🚨
Enter the city’s 2021 solution: a plan to build 1,000+ community care centers and nursing homes. This game-changing initiative, sparked by the hotline’s 'topic of the month' feedback system, offers respite and support to families like Ma’s. 🏘️❤️
🎬 Hotline Beijing, a CGTN documentary, spotlights their journey from exhaustion to hope. Think of it as 'Silver Linings Playbook' meets public policy – proving even small voices can shape cities!
