How does a city of 21 million people stay responsive? Beijing’s groundbreaking ‘Swift Response to Public Complaints’ system might just be the answer! At this week’s 2024 Beijing Forum, officials revealed how the 12345 hotline transformed urban governance – resolving 97% of 150 million citizen requests since 2019. Talk about leveling up public service!
From Nursing Homes to Elevators: Real-Life Wins
Take Ma Shujie, a retiree who struggled to find eldercare for her mother-in-law. After dialing 12345, her plea sparked 1,000+ community care stations across Beijing! Meanwhile, 80-year-old Chen in Haidian District is thrilled about new elevators in his aging apartment – all thanks to data-driven policy changes.
AI Meets Empathy: The Tech Behind the Hotline
The system isn’t just fast – it’s smart. By crunching 150 million requests, Beijing now predicts issues before they trend! AI translation helps international residents like a foreign family in Daxing District who got school enrollment support. Multilingual operators and Tsinghua-designed voice tech ensure ‘no caller left behind’ – even capping call volume at 70 decibels for calmer chats.
Global Recognition
Brazil’s Workers Party leader Gleisi Hoffmann praised the system after a recent visit: ‘It embodies the CPC’s people-first philosophy.’ With visa-free tourism booming, Beijing plans to expand 12345’s language services – proving good governance speaks every language.
At this week’s 2024 Beijing Forum, officials revealed how the 12345 hotline transformed urban governance – resolving 97% of 150 million citizen requests since 2019. Talk about leveling up public service! 
Meanwhile, 80-year-old Chen in Haidian District is thrilled about new elevators in his aging apartment – all thanks to data-driven policy changes. 
By crunching 150 million requests, Beijing now predicts issues before they trend! AI translation helps international residents like a foreign family in Daxing District who got school enrollment support. 
Multilingual operators and Tsinghua-designed voice tech ensure ‘no caller left behind’ – even capping call volume at 70 decibels for calmer chats. 
China’s Citizen Hotline: Boosting Urban Governance…
