At Beijing West Railway Station, 19-year-old Wang Qiutong has become the heart of the 036 Waiting Room 🌟. Since moving to the capital from her hometown, she’s dedicated her days to assisting passengers with disabilities and others in need—often skipping breaks to ensure no one is left behind.
🚶♀️ ‘I just want everyone to feel safe here,’ says Wang, whose cheerful demeanor and tireless work ethic have turned her into an unsung hero for weary travelers. Her role includes guiding passengers, managing special requests, and even offering emotional support during delays—a modern-day guardian angel without the wings.
💼 With over 200,000 daily passengers passing through the station, Wang’s story highlights the human side of China’s bustling infrastructure. For young professionals and students navigating cross-cultural journeys, her commitment serves as a reminder: kindness is the ultimate universal language 🌍✨.
