From Frustration to Fix: How Beijing's Hotline Saved a Mom’s Shopping Drama
Imagine buying a cute outfit for your kid, only to get stuck in a 3-day refund battle with a vendor. That’s exactly what happened to Ma Ning, a Beijing businesswoman—until she dialed the city’s 12345 Citizen Service Hotline. 📞✨
‘We’re the masters of our city,’ Ma told CGTN’s documentary Hotline Beijing, highlighting how everyday residents are shaping urban governance. The hotline, a go-to for disputes ranging from consumer rights to public services, steps in when talks hit a wall. 🚧
Ma’s story isn’t unique. Thousands call daily to report issues, proving that collective action drives change. The docu-series, dropping soon, reveals how Beijing listens—one dial tone at a time. 🎬🌆
Got a civic gripe? Maybe it’s time to #MakeTheCall. 🔥
