The 2024 Beijing Forum on \"Swift Response to Public Complaints\" is scheduled to take place from December 18 to 19, shining a spotlight on the city's remarkable achievements in addressing public grievances through the innovative 12345 Citizen Hotline. 📞✨
Since the introduction of the \"Swift Response\" reform, Beijing has made significant strides in resolving complaints and enhancing resident satisfaction. Over the past six years, more than 150 million complaints have been handled, with the resolution rate soaring from 53% in 2019 to an impressive 97% in 2024. 📈👏
This infographic below summarizes Beijing's journey in boosting citizen satisfaction and governance efficiency, setting a benchmark for innovative public service solutions nationwide. 🏆📊
