How does a city of 21 million people stay responsive? Beijing’s groundbreaking ‘Swift Response to Public Complaints’ system might just be the answer! 🌟 At this week’s 2024 Beijing Forum, officials revealed how the 12345 hotline transformed urban governance – resolving 97% of 150 million citizen requests since 2019. Talk about leveling up public service! 💯
From Nursing Homes to Elevators: Real-Life Wins
Take Ma Shujie, a retiree who struggled to find eldercare for her mother-in-law. After dialing 12345, her plea sparked 1,000+ community care stations across Beijing! 🏥 Meanwhile, 80-year-old Chen in Haidian District is thrilled about new elevators in his aging apartment – all thanks to data-driven policy changes. 🏗️
AI Meets Empathy: The Tech Behind the Hotline
The system isn’t just fast – it’s smart. 🤖 By crunching 150 million requests, Beijing now predicts issues before they trend! AI translation helps international residents like a foreign family in Daxing District who got school enrollment support. 🌍 Multilingual operators and Tsinghua-designed voice tech ensure ‘no caller left behind’ – even capping call volume at 70 decibels for calmer chats. 🎧
Global Recognition 🏆
Brazil’s Workers Party leader Gleisi Hoffmann praised the system after a recent visit: ‘It embodies the CPC’s people-first philosophy.’ With visa-free tourism booming, Beijing plans to expand 12345’s language services – proving good governance speaks every language. 💬
